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  1. Activity...
  2. Riding
  3. Trekking
  4. Polo
  5. Kayaking
  6. Multi-activity
  7. Photography
  8. Whalewatching
  9. Wine Tour
  10. Yoga
  11. Family
  12. Fishing
  13. Antarctica
  14. Special Interest
  15. Bike Tour
  16. Boat Trip
  1. Country...
  2. Argentina
  3. Chile
  4. Antarctica
  1. Lodging...
  2. hotels
  3. estancias
  4. camping
  5. refugios
  6. hosterias
  7. cabins
  8. haciendas
  9. Boutique Hotels
  10. boat
  1. Duration...
  2. 3 days
  3. 4 days
  4. 5 days
  5. 6 days
  6. 7 days
  7. 8 days
  8. 9 days
  9. 10 days
  10. 11 days
  11. 12 days
GO Puerto Natales Chile +56 (61) 2411 800
BlueGreen Adventures
Booking Conditions
Please read the following conditions carefully. They form the terms on which you enter into a contract with BlueGreen Adventures (hereinafter referred to as 'BGA', 'we' or 'us)' and our respective rights and obligations.

1. Making a Booking
a)To secure your booking please complete and return the BGA Booking Form and send it to us together with your deposit for $500 per person (electronic money transfers also accepted). The balance will become due eight weeks prior to the start of your trip and we will issue a request for payment at this time. (If booking takes place within eight weeks of the commencement of the trip, then the full balance is due at the time of booking).

b) Once you have booked your place on a trip, we guarantee no price increases in the quoted price for that trip. However, we reserve the right to adjust prices in accordance with currency fluctuations, excessive rises in dues, taxes or chargeable services or transportation costs at any time before a booking is confirmed but only where this price increase represents more than 3% of the total cost of the holiday. Price increases of up to 3% will be absorbed by BGA. Any changes in the price will be advised to you at the time of booking. No price increases will be made within 30 days of departure.

c) It is a condition of booking that you take out appropriate travel insurance for your trip and that this includes cover for personal injuries, medical expenses (including repatriation in the event of an accident or illness) and delay or cancellation of your trip. You should check that your chosen activity is not under the list of exclusions for the policy. We also strongly advise that you take out cover for any loss or damage to baggage and personal effects.

d) A contract will only be constituted between BlueGreen Adventures and yourself once a completed and signed booking form and deposit have been received by us and a confirmation of receipt has been sent to you. In the unlikely event of any dispute between us, we both agree that this will be dealt with by the Courts of England and Wales.

e) BGA operates in accordance with the UK and EC Package Travel Regulations (1992).

2. Cancellation/alterations made by Client

a) If you cancel your booking more than eight weeks prior to the start of the trip, any money paid, less the deposit will be refunded.

b) If after your booking has been confirmed, you are prevented from travelling due to illness or unavoidable work commitments, and you wish to transfer your booking to another person (specified by you), we will accept this transfer provided we receive full details in writing of this change, together with a booking form completed by the transferee, not less than two weeks prior to the commencement of the trip. We will charge a $50.00 administration fee for administering this transfer. You accept however that you and the transferee remain jointly liable to BGA for any outstanding payments and any additional costs arising from such a transfer.

c) If you wish to cancel your booking with us at any time after payment of a deposit, the following terms apply:
Period before start of trip within which written notice of cancellation is received by BGA
56 days or more
28-55 days
fewer than 28 days
Cancellation Fee

50% of trip cost
100% of trip cost
You may be entitled to claim part or all of the above charges from your insurance company if you have the appropriate cover (depending on the cancellation reasons).

d) In the event of you choosing to leave the tour early (or being required to leave as per clause 4.c) below), all liability and responsibility that we may bear to you will cease immediately. e)Should you wish to alter the date of your booking after it has been confirmed, BGA will endeavour to do this provided details of this change are received more than six weeks prior to the start of the trip. We charge an administration fee of $40 for actioning this request.

3. Cancellation/alterations made by us

a) It may on a rare occasion be necessary to cancel a confirmed trip and we therefore reserve the right to do so. However, we will not cancel a trip within 8 weeks of departure unless:

i) you have failed to pay the final balance due;

ii) we are forced to cancel as a result of unusual or unforeseen circumstances outside our control and which could not have been avoided even though all due care had been exercised or;

iii) the trip is cancelled because the number of people booked on the trip is less than the minimum number required for that trip. Where the trip is cancelled due to iii) above we will a) endeavour to agree an alternative trip date with you; b) charge a small group supplement to run the trip, or c) offer you a full refund of money you have paid to us. We will not in this event pay compensation in respect of flights or other arrangements associated with your trip. In the event of cancellation due to force majeure (ii above) we regret we are unable to offer a refund for your trip except as as per our normal cancellation terms outlined in 2.c above but instead will endeavour to postpone or rebook the trip at a future date subject to availability. Note if this cancellation occurs within 2 weeks of the scheduled start date of your trip, any cancellation penalties due for unused accommodation or rebooking fees will be the responsibility of you the client. In respect of this contract, force majeure includes cancellation, delays or changes due to natural or nuclear disaster, fire, adverse weather conditions such as flooding or snow, riot, war, terrorist activity and its consequences and industrial disputes or strikes causing your inability to arrive at the trip meeting point in time to start your trip.

b) We can provide full itineraries to you on request but for your information must state that BGA reserves the right to adjust these according to conditions such as sickness, mechanical breakdown, bad weather and other conditions which the guide feels will affect the enjoyment and safety of those taking part. You appreciate that in booking a trip of this nature, you will need to exercise some flexibility and you should allow for alternatives to be presented to you. The outline itineraries are what we hope to accomplish and are not contractual obligations.

4. Liability/Compensation

a) All activities are undertaken entirely at the clients' own risk. We are under no liability whatsoever for any injury, damage, loss, vexation, distress, disappointment or inconvenience suffered by you unless and to the extent that this has been proved to have been caused by negligence of BGA (save in 4 (d) below. Luggage, valuables and all other personal effects are at all times carried by you at your own risk unless and to the extent that any loss or damage is proved to have been caused by our negligence.

b) You accept when booking a trip of this nature that there are inherent risks involved and confirm that you are fully aware of and accept these. When riding, you are advised for your own safety to wear a BHS approved hard hat and you understand that you may be required to sign a separate acknowledgement and acceptance of personal liability by us before being allowed to ride. Refusal to sign will result in immediate cancellation of your booking and you will have no claim against us for compensation.

c) When riding, kayaking, hiking, fishing etc or in the vicinity of horses you are under the care of your guide (or his assistants). You must comply with the instructions of that person. It is a condition of your booking that you accept that that person is entitled to advise you on matters of safety or to refuse to allow you to continue with your trip if for any reason, including your inability, behaviour or health, they consider that you may endanger the safety or welfare of yourself, the horses, or any other person involved in the trip. If so you have no claim against us for compensation.

d) Any damage caused to yourself, other than personal injury, resulting from the improper or non-performance of the services described in our literature/promotional material will result in payment by us at our discretion reasonable compensation taking into account your individual circumstances. This compensation will be limited to 100% of the total cost of your booking with us and will not apply where I) such a failure is due to unusual or unforeseeable circumstances out of our control, the consequences of which could not have been avoided even though all due care had been exercised; or ii) the failure is attributable to yourself or a third party unconnected with the provision of services contracted for and are unforeseeable and unavoidable.

5. Your Responsibilities

a) General information regarding health and visa requirements applicable mainly to US and British Citizens will be provided by us in advance of your booking. However, such requirements are subject to change and it is your responsibility to check current requirements before departure. BGA will not be held responsible for any failure on your part to obtain the necessary documentation for your holiday resulting in delay of your arrival or cancellation and/or the possible incurring of extra costs by yourself. In any event BGA will not be held responsible for your inability to arrive at the departure point for your trip in good time to start the trip (howsoever caused) and you should therefore ensure that in addition to checking visa, passport and health requirements you also ensure your travel arrangements are in order allowing sufficient time to reach your destination.
b) If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel the booking.

c) We will endeavour to meet any special dietary requests as long as these are advised at the time of booking.

6. Complaints

If you are unhappy with any aspect of our arrangements whilst taking part in one of our trips, then you must address the complaint, in the first instance, to the guide giving him or her an opportunity to resolve this complaint during the trip. Failure to do this may result in you forfeiting any rights you may have to compensation. If your problem cannot be resolved by your guide then you should contact us and we will do everything possible to resolve the issue. If the complaint has not been resolved during your trip, you must write to us within two weeks from the end of your trip and the matter will be investigated.